Enabling instructors to manage their assignments without admin support

SIMnet is a digital learning platform for teaching Microsoft products like Word and Excel to college students. Instructors use SIMnet to organize course curriculum, track student progress, and manage assignments.

Adding and editing assignments is where instructors spend most of their time, but they rarely do it alone. For anything beyond basic setup, like bulk-updating due dates, instructors get stuck, give up, and turn toward Customer Success specialists for help. Instructors need these changes immediately to stay focused on teaching, yet 15% of our instructors wait over 24 hours for support during peak back-to-school months.

In fall 2025, I led design on a cross-functional team to consolidate the assignment management experience. The redesign improved NPS by 6 points and empowered 20% more instructors to complete complex tasks independently.

To learn more, please contact me through email.